Frequently Asked Questions

Everything you need to know about AI Document Validator — from setup and pricing to data handling and compliance.

What does AI Document Validator do?

Our system automatically validates IDs, certificates, and other documents using AI. It checks authenticity, expiry, and consistency, then emails a pass or fail result instantly with reason codes.

What types of documents are supported?

IDs, passports, driver’s licenses, certificates, and other official PDFs or images (JPG, PNG). Files up to 25 MB are supported.

How fast is validation?

Typically under 10 seconds per document. The result email includes reason codes and direct re-upload links for any missing or expired files.

Do you store uploaded files?

No permanent storage. Files are processed securely and retained only per your data policy. Fully POPIA & GDPR-compliant.

How much does it cost?

Plan A: $25 000 setup + $2 500 / month.
Plan B: $31 000 setup + $4 000 / month.
Enterprise and API-only options available on request.

Can it integrate with my system?

Yes. AI Document Validator integrates via API or webhooks and connects easily to platforms such as GoHighLevel, Zapier, or Make.

What happens if validation fails?

The applicant receives an email with specific failure reasons (incorrect, missing, expired) and secure re-upload links to fix the issue immediately.

Do you offer support and uptime guarantees?

Yes — we guarantee 99.5 % uptime and provide business-day support. Plan B includes a dedicated concierge support channel.

Still have questions?

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